Support for Complaints Against the Prison Service or Criminal Justice System
At PrisonHub, we understand how overwhelming it can be to raise concerns or make a formal complaint—especially when you’re up against the prison service or the wider criminal justice system. That’s why we offer confidential, one-to-one support to help you navigate the process. Whether you’re a prisoner, a family member, or someone affected by decisions made by the justice system, we’re here to help you make your voice heard.
Who can we help?
We support people who want to make a complaint about:
Prison conditions or mistreatment
Staff conduct or abuse of power
Health care or mental health support inside prison
Visitation issues or unfair restrictions
Probation or parole issues
Failures in communication or discrimination
If you’re unsure whether your issue qualifies—reach out anyway. We’ll guide you.
What we can do for you?
Help draft your complaint clearly and professionally
Support you in gathering evidence and facts
Explain your rights and options
Submit your complaint to the correct department (e.g., PPO, HMPS, Probation Services)
Support you through any follow-up action or appeal
We’re not lawyers—but we know the system and can help you speak up effectively.
Complaint Assistance Request
Fill out the form below and one of our team members will be in touch. We treat every message with confidentiality and care.
🔒 100% Confidential
Your information is secure with us. We do not share your details without your permission.