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SUPPORT • ADVOCACY • ACTION

ASSISTED
COMPLAINTS

If you’ve been ignored, mistreated or failed by the system — we help you raise complaints properly, professionally and powerfully.

We Understand The System.

PrisonHub and HMPSS were built by people with lived experience of prison, care and system failures.

We know how frustrating it feels when concerns are ignored, complaints disappear or vulnerable people are left without support.

That’s why we help prisoners and families put complaints together clearly, professionally and with confidence.

We Can Help With:

  • ⚖️ Prison complaints
  • 🏥 Healthcare concerns
  • 📞 Communication issues
  • 🚨 Safety & bullying concerns
  • 👨‍👩‍👧 Family treatment issues
  • 🧠 Mental health support failures
  • 📄 Complaint wording & structure
  • 📬 Escalating complaints properly

How It Works

Simple. Confidential. Supportive.

01

Tell Us What Happened

Explain your issue confidentially and honestly without judgement.

02

We Help Structure It

We help organise the complaint clearly, professionally and effectively.

03

Take Back Your Voice

We help you feel heard instead of ignored by the system.

“SPEAKING UP
SHOULDN’T FEEL IMPOSSIBLE.”

— PrisonHub & HMPSS

NEED HELP WITH A COMPLAINT?

Whether it’s prison treatment, healthcare concerns, bullying, communication issues or system failures — we’re here to help you fight your corner.

Get Support Now - Fill In The Form Below

Complaint Assistance Request

Fill out the form below and one of our team members will be in touch. We treat every message with confidentiality and care. 🔒 100% Confidential

Your information is secure with us. We do not share your details without your permission.

We may contact you for more details when creating the complaint on your behalf. 
Please provide as much detail as possible location, times, names where possible as this will be the information used for the basis of your initial complaint. 
Please upload any supporting evidence as required - emails-photos-call logs or anything else that may help us in assisting you with your complaint.